Bots upgrade the guest service experience, acting as a personal travel assistant and virtual concierge throughout the duration of your customers’ stay. When guests stay with you, offer 24/7 assistance that stays with them, ensuring a positive experience that drives customer loyalty and satisfaction.
- Make planning and booking trips easy via virtual guided assistance
- Deliver right-time, right-fit promotions like upgrades and discounted rates
- Put amenities add-ons, on-the-fly purchases, and reservations at customers’ fingertips for ease and convenience
- Offer instant support across all channels – text, email, mobile app, website, call center, or branch
- eBook: Connecting with Customers – Personalizing the Hotel Guest Experience
- Executive Brief: Realizing Exceptional Experiences with Conversational Hospitality
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