Chat Bot

Bots upgrade the guest service experience, acting as a personal travel assistant and virtual concierge throughout the duration of your customers’ stay. When guests stay with you, offer 24/7 assistance that stays with them, ensuring a positive experience that drives customer loyalty and satisfaction.

• Make planning and booking trips easy via virtual guided assistance
• Deliver right-time, right-fit promotions like upgrades and discounted rates
• Put amenities add-ons, on-the-fly purchases, and reservations at customers’ fingertips for ease and convenience
• Offer instant support across all channels – text, email, mobile app, website, call center, or branch
• eBook: Connecting with Customers – Personalizing the Hotel Guest Experience
• Executive Brief: Realizing Exceptional Experiences with Conversational Hospitality